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Cancellation

Please advise us 24 hours prior to your appointment if you wish to cancel or reschedule  an appointment.

Complaints

This practice acknowledges that patient complaints are an important source of customer feedback.

Emergencies

If you have an emergency please telephone 000 or go to your nearest Hospital.

Fees

Metro Medical Centre is a Bulk billing practice. Our Private patient minimum consultation fee is $70.00 which will be for 20 Minutes or less and $100 for more than 20 minutes. Our policy is that payments are to be made on the day of consultation. Accepted payment methods include credit card, EFTPOS and cash.

Medical Certificates

Medical certificates are available and can be requested at the time of consultation with your doctor. If you require a special consideration certificate, please bring the necessary paperwork to your consultation.

Privacy

We comply with Australian Government Legislation, ensuring that the privacy of our patients is maintained. A copy of our privacy policy is available at reception. Further information is available from the Office of the Australian Information Commissioner on 1300 363 992

Reminders and practice information

Our practice is committed to preventative care and we may issue you with reminder notices or practice information from time to time. Please advise the staff if you do not wish to participate in this program.

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